Privacy Policy

1. Introduction

GetPulseBack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer feedback management platform.

2. Information We Collect

Account Information

When you register, we collect your name, email address, business name, and contact information.

Business Data

We collect information about your business including Google Business Profile data (with your authorization), customer feedback and reviews, and business analytics.

Usage Data

We automatically collect information about how you interact with our service, including IP address, browser type, pages visited, and time spent.

3. How We Use Your Information

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis to improve our service
• To monitor usage of our service
• To detect and prevent technical issues
• To provide AI-powered insights and recommendations

4. Google Business Profile Integration

When you connect your Google Business Profile, we request permission to:

• Read your business reviews
• Access your business information
• Post review responses on your behalf (only when you explicitly request)

We only access the data necessary to provide our services. You can revoke access at any time through your Google account settings.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication protocols, and regular security audits.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us.

7. Third-Party Services

We use the following third-party services:

• Google APIs (Business Profile, Places)
• Supabase (database and authentication)
• OpenAI (AI-powered analysis)
• Stripe (payment processing)

8. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@getpulseback.com.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: privacy@getpulseback.com
GetPulseBack
Stillwater, Oklahoma