Question 1

How does PulseBack help prevent bad reviews?

Accepted Answer

PulseBack collects customer feedback at your business before they leave. If a customer is unhappy, their feedback comes to you privately. Happy customers (4-5 stars) are automatically redirected to leave a Google review.

Question 2

What is the pricing for PulseBack?

Accepted Answer

PulseBack offers three plans: Starter at $79/month for essential feedback management, Professional at $129/month with full AI insights and competitor tracking, and Premium at $249/month for enterprise features including multi-location support.

Question 3

Is there a free trial?

Accepted Answer

Yes! PulseBack offers a 30-day free trial of the Professional plan with full access to all AI features, competitor tracking, and analytics. Your card is collected upfront but not charged until the trial ends.

Question 4

How does the Google review redirect work?

Accepted Answer

When a customer submits feedback with a 4 or 5 star rating, PulseBack automatically shows them a prompt to share their experience on Google. This helps you get more positive Google reviews from your happiest customers.